I read their response by email, and they simply reiterated they charge $20 to shop a phone via fed-ex which does not answer the complaint: the fee seems excessive for such a lightweight object.
How much does Fed-ex charge them to ship the phone? Why is Assurance Wireless seemingly jacking up the price for shipping for their own profit ?
This is a federally funded program. Are they allowed to do this on top of the profit they make from the federal funds they receive ⁉️ Are they "skimming" a little extra this way, expecting the low-income customers to obey without complaint ⁉️
For low-income customers on a budget every penny matters. Otherwise, they (we) become another tent dweller on the sidewalk, or worse. This ends up costing society even MORE in the long run: not just financially but also in terms of morale & community as well.
Please investigate.
