SHAME
ON CLIFF’S AUTO
MADRAS, OREGON
(330
SW CULVER HWY)
FOR
TAKING FINANCIAL ADVANTAGE OF MY PREDICAMENT AS I WAS TRAVELING THRU OREGON ON
A
SUMMER
TRIP.
(THIS
COMPLAINT WAS ORIGINALLY ISSUED TO MY CREDIT CARD FOR A FORMAL “DISPUTE” OF
CHARGES).
THIS COMPLAINT IS
NOW BEING POSTED ONLINE
& SENT TO VARIOUS PERSONS FOR
THE SAKE OF EXPOSING THE
DISHONESTY OF
CLIFF’S AUTO.
re
CASE NO#
redacted for privacy
DATE
OF TRANSACTION:
JULY 3, 2018 AT
CLIFF’S
AUTO IN MADRAS, OREGON
(330
SW CULVER HWY
AMOUNT
OF TRANSACTION:
$639.99
AMOUNT
DISPUTED:
$200
Re
CASE NO# redacted for
privacy
Re
Credit Card # redacted for
privacy
DATE
OF TRANSACTION:
JULY 3, 2018 AT CLIFF’S AUTO IN MADRAS, OREGON
AMOUNT
OF TRANSACTION: $639.99
AMOUNT
DISPUTED: $200
ATTEMPTS
TO RESOLVE:
THEY (MR CLIFF & ASSOCIATIONS AT CLIFF’S
AUTO REPAIR) KNOW THE TRUTH, but ARE NOT BEING HONEST TO ME NOR TO CAPITAL ONE.
THEY CAN VOLUNTARILY REFUND ME $200; OR IF THEY PERSIST IN THEIR DISHONESTY, I
ASK CAPITAL ONE TO USE THEIR AUTHORITY TO MAKE THE CORRECTION BASED ON THE
INFORMATION & EVIDENCE DISCUSSED BELOW.
COMPOSED
ON 8/10/18
SHORT VERSION:
On July 3, 2018, I was stuck a traffic jam
due to a wildfire detour when MY 2006 FORD FREESTAR VAN (3.9L) BROKE DOWN in a remote area
north of Madras Oregon. All I thought was a broken serpentine belt. I was stuck
overnight until I got a tow truck the next morning which took me to Cliff’s
Auto in Madras. The owner or operator (I still do not know his name. Maybe
Cliff or Mr. Cliff? ) diagnosed
the primary problem as a bad water pump and offered to replace it and the serpentine belt for
$429, which he wrote by hand on a pink paper and showed it to me and
asked me if this was okay.
The pink paper with the original estimate
was NOT provided to me for my records. Mr Cliff said it would be done by noon.
He offered no place to wait at the shop and suggested I walk into town, and he
would call me when it is ready. I received NO CALL NOR TEXT the entire day, and when I checked
in was provided NO STATUS UPDATES NOR FURTHER INFORMATION.
Finally around 4pm I returned again to the
shop, and they had changed the final price to $639.99 , ONLY justifying it by
saying it was a “LOT OF WORK” . Why did I pay this amount if I did NOT AGREE TO
IT ? READ SECTION #6 BELOW. The original
price offered differed from the final price demanded by over $200 dollars
without justification. Also they may have inflated the price of the parts they used and/or used the highest priced parts without
asking me for my preference (see more below) .
Finally,
their final labor amount is also far above the average cost for such a job. If they had given me an
original estimate of $639.99 as falsely claimed on their invoice, I would have GONE SOMEWHERE ELSE
despite the inconvenience of perhaps having to remain overnight for a day or
two.
LONG VERSION:
1) BACKGROUND/ CONTEXT: Being
a Christian Evangelist (BA/BA/M.Div) , every summer I take a “mission trip” to
different parts of the country. Last summer (2017) I traveled by vehicle from
California to Key West. The previous summer (2016) I traveled by vehicle to the
Midwest Chicago area. And the list goes on, including mission trips to the
Philippines, and other parts of the world.
This year (2018) due to a family event in Northwest Washington this
summer, and for the purpose of Christian mission, as well as exploring other
parts of beautiful America, & contemplating a re-location of my ministry
base, I drove from southern California
in my 2006 Ford Freestar van (3.9L) (vin # 2FTZA54646BA64176 ) thru northern
California, Oregon, & Washington, & a little bit of Nevada near
Tahoe/Reno, and enjoyed many famous hikes along the way, including Yosemite, as
well as the Oregon Coast, also around North Bend Washington & the Mt Baker
area, and later returned south through the Cascade Loop and then the Mt Hood
area, while also engaging in Christian evangelism, as best as I can, and
according to the receptivity of others.
All
of this of course requires gas and other expenses, not to mention lodging, etc
along the way. I DO have a budget and try to be frugal, but always honest, and
never compromising integrity, and enduring some hardships along the way to try
to remain on budget.
1A) DIRECT ROUTE TO BEND OREGON CLOSED DUE TO WILDFIRE IN
WARM SPRINGS. DURING DETOUR TRAFFIC JAM IN A REMOTE AREA, THE SERPENTINE BELT ON MY VEHICLE
SNAPS. I SPEND THE NIGHT IN MY VEHICLE . On
July 2, after leaving the Tamanawas waterfall hike near Mt Hood I headed
southward with the intention of reaching Bend Oregon (via highway 35 &
highway 26). However, when I reached the junction of highway 26 & highway
216 I discovered highway 26 was closed due to a wildfire in the Warm Springs
area. The sign indicated the only option to continue south was to go east on
highway 216 towards Maupin and then southward
on highway 197 & 97 which goes thru
Madras towards Bend.
So I continued on the detour route but
around the junction of 97 & 293 (near Willowdale) there was an ENOURMOUS TRAFFIC JAM going
southward. The traffic was barely moving. As I sat in traffic, suddenly
I heard and felt a jolt , and I knew something had happened to my engine.
Fortunately, I was adjacent to a pullout and was able to roll over to it
despite now having no acceleration ability. I turned off the engine , opened
the hood , and immediately noticed the serpentine belt had snapped. Unfortunately,
at the moment I was also unable to get any phone connection. The sun was
setting. The traffic jam continued right next to me. I climbed in the back of
the van for the time being and
fell asleep in my vehicle for the night.
1B) MY ROAD SERVICE MANAGES TO CONTACT A
TOW TRUCK FOR ME THE NEXT MORNING The next morning (July
3) I awoke and was able to get a roaming phone connection, and contacted my
road service and eventually a tow truck arrived and a nice young man took me to
Madras. My towing service had recommended I go to “Sandy’s Auto Repair” but the
tow driver said that
Sandy’s was no longer in business.
I asked him if he had any recommendations
and he said “Maybe
Cliff’s can do it, I’ll give them a call…” So as we were driving he
called Cliff’s and thinking the repair was just a serpentine belt, the owner or
operator of Cliff’s auto said he could do it
(whom I will refer to as “Mr Cliff” assuming his first or last name is
Cliff, but I do not know for sure)
2) ARRIVING AT CLIFF’S AUTO IN MADRAS,
OREGON VIA TOW TRUCK: A few moments later we arrived at Cliff’s
Auto, and Mr Cliff came out, and said “A broken serpentine belt usually indicates other
problems” or something like that. SO FAR SO GOOD, HE WAS RIGHT ABOUT
THAT.
He looked and immediately diagnosed it as
a bad water pump. At the same time he became more and more boisterous about “how busy” they are,
and kept talking aloud wondering if he could get the job done today (July 3) or
not. I stood there waiting for him to make a decision, and noticed he had three
or four young men also working at the shop. He kept telling me how busy they were, although I didn’t necessarily notice a lot of
activity , so I was NOT sure if he was “posturing” or whether he was being totally sincere.
I wondered if he was trying to “hustle” me or if he was an honest merchant trying to
decide if they could do the job in a timely manner or not. By this time the tow
truck driver had left, so if I was going to go anywhere else it would require
another tow service.
3) re THE ORIGINAL QUOTE OF $429 WHICH CLIFF’S AUTO FALSELY
OMITTED FROM THE INVOICE THEY SUBMITED TO CAPITAL ONE (see images at
bottom).
Eventually, Mr. Cliff said aloud to
himself or me “Nobody else in town can do this today” … and seemed to
suggest that he would TRY to get it done mostly out of the goodness of his
heart , otherwise I would be stuck in town over the holiday (the next day was
Independence Day, nobody would be open).
Once again, I was wondering if he was
“posturing” and planning on trying to “hustle me” or if he was being totally sincere. He went back into his
office and he or his assistant looked up the time & parts required, and
came out with a pink paper indicating the job would cost around $429 dollars. He held the pink paper with
the number $429 hand-scrawled on it, and said, “IS THIS OKAY?” That was a LOT OF MONEY but given my years of
travel and auto repair experiences , now at the age of 51, I believed it to maybe
be a bit above average price, but I accepted THE $429 PRICE AS IS. I said
“OKAY” to this price.
4) NOT ALLOWED TO WAIT IN THE WAITING ROOM (OR THEY
DIDN’T HAVE ONE) AND WAITING FOR THE REPAIR TO BE COMPLETED, EXPECTING A CALL
OR TEXT THAT NEVER CAME So Mr. Cliff & his
employees pushed my van into the garage, at the same time he said, “We
should be DONE around noon”…and suggested I walk into “town” and he would
call me when it is ready.”
I
wanted them to do a good job and said “I’m not in a hurry” to which Cliff snapped, “But
we are…” I had NOT SLEPT WELL as you can imagine and
was a bit tired, and might have preferred to sit in the waiting room for a
while, but apparently there was NO WAITING ROOM..or he didn’t want me to wait
around.
This
made me feel a bit uncomfortable,
but I walked into town and went to a
McDonalds for a while, and then over to the local library. Around noon I had
NOT heard from Mr. Cliff and so I walked back to the shop and nobody was there
EXCEPT Mr. Cliff.
He said that all the employees were “out
to lunch” and gave me no further information about the status of my vehicle. He
did NOT offer a place to sit down in the office or any hospitality, so I walked back to town, and
just sat at a park for a while, and then went to Taco Bell for another hour or
so.
I still
received NO PHONE CALL NOR TEXT indicating that there
was any reason for it taking longer than he had initially indicated. Then around 3 pm I walked back to the shop
and sat on a wall outside and Mr Cliff ignored my presence. I really had NO
IDEA if they were still actually working on my van or not.
If they had found additional problems that
REQUIRED MY APPROVAL to fix or at least that I should be INFORMED ABOUT , Mr. Cliff indicated nothing as I sat there,
NOR by phone or text. NOR DID I OBSERVE ANY OTHER CUSTOMERS WAITING FOR THEIR VEHICLES.
If
they did have other vehicles they were working on, one can safely assume they
were for local people or businesses who did not have an urgent repair need as I
did. Nonetheless, I was
being respectfully patient , and wanted to GIVE THEM THE BENEFIT of the DOUBT
assuming they would inform me of anything out-of-the-ordinary. And since Mr.
Cliff insinuated he was doing the job as a FAVOR to me even though he was very
busy, I also wanted to BE RESPECTFULLY APPRECIATIVE
and give them the time and space they needed to finish my job as well as the
other alleged work they had to complete.
4) RETURNING TO THE SHOP TO PICK UP MY
VEHICLE ASSUMING IT IS READY, BUT STILL NO CALL OR TEXT FROM MR. CLIFF So I took a hike up to the viewpoint nearby
and spent another hour or so allowing time to pass. Finally around 4 or 430 pm
I felt I HAD to interrupt and check the status of the work on my vehicle. As I
walked back up to the garage I noticed one of their workers, a tall fellow, saw
me coming and suddenly turned quickly around about as if he wanted to warn
Mr. Cliff that I was returning.
In the next few moments they either PUT
ON AN ACT that they JUST FINISHED the JOB, or it honestly took them ALL DAY
to do the work (albeit I assumed they were simultaneously working on the other
alleged busy work they had to complete as well).
NEEDLESS TO SAY, Just because the vehicle was in the shop ALL
DAY does NOT
mean they were WORKING ON IT ALL DAY. I
WAS NOT BORN YESTERDAY. Once again, they never informed me face-to-face
nor by text or phone or any other means that
there were ANY ALLEGED complicating factors.
Nonetheless, Mr. Cliff at this time began
repeating that it took a ‘LOT OF WORK” to do the job. I began to feel like I was
being HUSTLED AGAIN. After Mr Cliff & then also the guy behind
the desk repeatedly told me that it was a “LOT OF WORK”, Mr Cliff
quietly said , “So we had
to add a bit to the final cost…” I had a bad premonition that this
was coming, and rolled my eyes waiting for the additional amount they were
adding because it was a “LOT OF WORK” , as if I was a millionaire who could pay WHATEVER.
By this time, all of the guys in the shop
were standing around me
apparently trying to intimidate me. I had NOT slept much last night. I had walked
around all day. I was tired. I wanted to get going. They knew this as well.
They knew I was traveling. They saw my out-of-state plate.
5) UPON RETURN, MR CLIFF &
ASSOCIATES REPEAT THAT IT WAS A “LOT OF
WORK” AND THEREFORE THE FINAL COST IS NOW MUCH HIGHER. $429 dollars was ALREADY A LOT TO PAY for such
a job.
Then
Mr. Cliff told me it WAS NOW $639 DOLLARS !!
I groaned. I knew I was being SCAMMED. I could NOT BELIEVE IT ! I had a QUEASY
FEELING this was going to happen, but was HOPING AGAINST HOPE that it wouldn’t.
I did NOT BELIEVE it . I still do NOT BELIEVE IT. I am in denial, but it’s
true.
They
had told me $429 and NEVER
INFORMED about any complications during the day.
They had NOT COMMUNICATED with me at all the entire day. NOR did they take any photographs of the ALLEGED COMPLICATIONS
which mentions in writing on the invoice something about “coolant pipe frozen in water
pump…” and “ had to remove harmonic balancer to perform repair. “
(later I looked this up and found a video entitled “ HOW TO REMOVE ANY
HARMONIC BALANCE IN 5 MINUTES OR LESS”
6) ANALYZING MY OPTIONS IN A MATTER OF SECONDS
: Now I am standing there NOT SURE what might happen IF IF REFUSE TO PAY THE EXTRA AMOUNT. I knew they could SABOTAGE MY VEHICLE
(I’ve heard stories) , or they could
even call the police I suppose, and make up a story that would get me in
trouble if I refused to pay the extra amount (OR I COULD CALL the police on
them, but they typically would NOT handle something such as this , calling
it a “civil matter”. Thus, at the moment, if they chose to be UNSCRUPULOUS,
they had the UPPER HAND. )
I
FELT VERY UNCOMFORTABLE, even under illegitimate duress given all that had transpired and what I had
observed during the day, as mentioned above. ALL of this went through my head
in a matter of moments, and then I said, “OK” , DESPITE FEELING LIKE THEY
WERE ROBBING ME. They were TWISTING
MY ARM , SO TO SPEAK. I knew NO ALTERNATIVE AT THE MOMENT BUT TO PAY & MAKE
A CASE LATER.
PAYING THE HIGHER PRICE DESPITE KNOWING I WAS BEING
SCAMMED .
SO I TOOK A DEEP BREATH, PULLED OUT MY CREDIT CARD, all the while feeling I was
being SCAMMED. I have NEVER in my 51 YEARS Of living had an auto repair
experience where there were alleged complications & the original price was
increased without being informed DURING the WORK and
without my approval. It was UNCONSCIONABLE !
7) LATER, I CONFIRMED MY SUSPICIONS ABOUT BEING SCAMMED . I
took it upon myself to double-check the prices of the parts and also called and
asked other auto repair places for their estimate to do the work. When I add up the total of the parts that Mr. Cliff
used it comes to approximately $300 ($295.13
+ $4.80 for “hazardous waste”) .
However, I called various auto parts stores in
Madras (including O’Reilly’s , Car Quest, NAPA, & Chappy’s) and asked for
individual prices for each part . Cliff’s water pump
allegedly cost $128 . The highest of
the above-referenced other parts stores in Madras charged $88 for a pump with a
lifetime warranty (O’reilly , ph#541-475-2190).
If,
in fact, Cliff’s used the higher-priced OEM water pump, once again, he did NOT give me the option as the paying customer to make the
choice ! And Josh (the guy behind the desk)
mentioned that he got the water pump from one of the local auto parts stores
(which one I do not recall, but none of the above four mentioned Madras auto
parts stores offered me the option of the higher-priced supposedly superior OEM
water pump) .
Cliff’s
charged me $64
for a Tensioner Assembly, but when I called the four above-mentioned
auto parts stores in Madras, the highest price tensioner assembly was $44 . Once again,
why am I being charged $20 more for a part that is $44 across-the-board at
these nearby auto parts stores, actually even as low as $39 dollars at NAPA
(ph# 541-475-7214). I also called a local AutoZone near me later & received
the same approximate lower prices than that which Cliffs charged. If I used the
lower-priced items including the $88 waterpump with lifetime warranty the
parts price total ranges from as LOW AS $169 to AT MOST, only $203 dollars
($100 less than Cliffs) .
NEXT, CLIFF’S AUTO charged me an ASTRONOMICAL $340 DOLLARS for
labor,
which the Capital One arbitrators can see for themselves on the invoice. But when I called other nearby MADRAS AUTO REPAIR
SHOPS I received the following quotes:
A) Tyson’s Auto repair quoted $225
for labor (ph# 541-460-5083)
B) Cisco’s auto repair quoted $150 for labor
(ph#541-815-4047)
C) An independent auto repair guy (Zach
Weaver) recommended by an auto parts clerk quoted a price of $212 for labor (ph#541-460-0072) .
If you take any of the three above-mentioned labor quotes by the
auto repair stores also in Madras and add them to the lower-priced parts (as
mentioned range from $169 to $203) , the final price ranges from $319 at the lower level to $428 at the
higher level.
IF removing the “harmonic balancer” can be
done as quickly as 5 minutes (see youtube video at https://www.youtube.com/watch?v=_8yjWElx3c0&t=3s ) this would NOT
justify any increase in labor cost. As for the COOLANT PIPE allegedly being
“frozen in the water pump” , I don’t find any “tutorials” about such
complications online. If their using the
word “frozen” as a synonym for “stuck” , it STILL does NOT seem to legitimize a
$200 dollar increase in labor cost.
There
are ALWAYS SMALL complications that every decent mechanic knows how to handle with a few
improvizations in a matter of minutes , NOT HOURS ! I worked at a radiator repair shop when I was a
young man .
I
observed and know that all decent mechanics
are able to improvise and have “workarounds” for almost every situation. Even if the mechanics at
Cliff’s Auto are younger and perhaps less experienced, and therefore did not have the prior
knowledge or experience to handle new “complications” in a speedy manner, this
sort of “learning on the job” should not be passed on to the customer as
an “extra cost”, especially to the amount of $200 dollars .
Every vehicle repair job comes with it’s own unique difficulties as well as unique conveniences. Do you
imagine that CLIFF’S ever gives a customer a LOWER PRICE if the job
turns out to be easier & shorter than they anticipated. Nonetheless, the two ALLEGED COMPLICATIONS do NOT LEGITIMIZE A $200 INCREASE in labor. Based
on ALL of the above, I CONTEND that Cliff’s Auto treated me dishonestly, and
SOLELY FOR THE SAKE OF EXTRA PROFIT.
I
ACCEPTED a quote of $429 from Cliff’s at the start of the day. In the LOWER
LEFT-HAND CORNER of the “invoice” provided to Capital One by Cliff’s Auto THEY FALSELY CLAIM that the “original estimate” was $639.99 . This is ABSOLUTELY FALSE. If they had given
me an ORIGINAL ESTIMATE of $639 I would have called another tow truck, and even
waited another day or two to get a FAIR & HONEST PRICE.
7A) CLIFF’S DID NOT EVEN DO DUE DILIGENCE
IN TERMS OF INVOICE DATA
ALL in all, just looking at the final
invoice (which is NOT the original quote that was on pink paper) one can also
see that they did NOT even do DUE DILIGENCE in terms of entering the odometer
mileage, NOR the VIN # , NOR even the
license plate number. My guess, based on my observations during the day is that
at some point they decided to STRETCH OUT THE REPAIR JOB to SEEM LIKE it
took all day, when it actually probably did NOT.
7B) AUTO REPAIR “ESTIMATORS” SUCH AS CONSUMER REPORTS INDICATE CLIFF’S FINAL PRICE OF $639.99 WAS EXCESSIVE
Also, on one of many auto repair job
“estimators” , Consumer Reports (SEE
https://www.consumerreports.org/cars/repair/ ) indicates that replacement of a waterpump for
a 2006 Ford Freestar should cost between $372-$489 total. It itemizes labor as
being between $221-282, and parts between $151-207 . Cliffs charged me $340 for labor , and $300 for
parts , approximately
$150 more than the highest estimate, and approximately $270 more than the lowest estimate, and once again $211
higher than their original estimate, which they FALSELY & DISHONESTLY OMIT
from the invoice they provided to CapitalOne .
And in reference to my quotes above from
the other auto repair shops in Madras , when I asked for their estimates I
included the need for serpentine belt & tensioner assembly, which did NOT
seem to add much (in terms of labor) to their final price.
(AAA estimator comes to $387.13 - $566.12 ) NAPA estimator also comes to $372 - $489)
Another estimator which includes the serpentine
belt comes to $422.87 (see
https://www.yourmechanic.com/estimates )
Based on local quotes from
other mechanics as well as these online estimators , EVERYTHING INDICATES A
FAIR PRICE OF ABOUT $400 TO THE VERY MOST, $500 . Cliff’s surpasses this by $140 to $240 dollars , which may NOT BE MUCH
for a millionaire but for a Christian evangelist on a budget, it is a
substantial amount.
Furthermore, Madras Oregon
has a median income of $40,000 (see
https://www.bestplaces.net/economy/city/oregon/madras , and therefore slight or
moderate regional auto repair
differences based on socio-economics would usually indicate an average
or slightly below-average price, rather than excessively above-average. This is why the online estimators
also ask for zip code .
That is to say, if I was in
San Franciso, one of the highest cost-of-living regions in the country (around
$78,000 ) , one would expect an above-average cost because the auto repair
shop has above-average costs of rent,
wages, etc. Thus, for example, while the
NAPA auto repair
estimator for Madras Oregon gives an estimate of $372-489, the same job in San Francisco is
estimated at $481-628 . While I am “from California” (albeit originally
from Michigan) but NOT from San
Francisco , I am getting charged more
than the higher-end of the San Francisco estimate. And yet, Cliff’s Auto
has MUCH LOWER COST-of-LIVING in Madras , Oregon.
8) IN ADDITION TO THE EXCESSIVE COST, I
LEFT FEELING AS IF
I HAD BEEN MISTREATED & CHEATED,
CONTRARY TO THE NORMS OF GOOD CITIZENSHIP & CIVIL SOCIETY. Finally,
it’s NOT just the EXCESSIVE PRICE that bothers me, albeit this DEFINITELY
impacts my ministry budget and certain aspects of which will have to be
curtailed for a while , but it LEAVES ME FEELING WOUNDED & disrespected.
I
feel like they
took advantage of my emergency predicament, knowing I had NO
ALTERNATIVE , AFTER-THE FACT !!!
I
am NOW 51-YEARS-OLD, & based on my years of traveling and various
automotive repairs along the way here & there I INTUITIVELY KNOW a decent
or fair price AS OPPOSED TO EXTORTION (
other words that come to mind include: profiteering, unethical, unscrupulous,
exploitation, price-gouging, greedy, unreasonable, dishonest, rotten,
preposterous, exorbitant, & yes, even corrupt, among others), and IN THIS
DAY & AGE OF INTERNET & SMART PHONES,
WE CAN ALL DO DUE DILIGENCE IN TERMS OF CALCULATING A FAIR PRICE. I
agreed at the time, based on my judgment, to a price of $429.
And I
have verified ex post facto, that $429 is a fair price, even if, perhaps, a
bit above average, but $639
is ROBBERY ! Cliff’s Auto should be ASHAMED OF THEMSELVES and do the
right thing voluntarily of their own volition and make a refund of $200 .
I ask that Mr. Cliff, be a REAL AMERICAN
MAN and treat others with HONESTY, RESPECT,
INTEGRITY, & FAIRNESS, the same way which you wish to be treated. I
don’t know if there was some sort of “prejudice” or bias based on something
they inferred about me. It does not seem to be a matter of race or skin color
or some other form of discrimination because I am also “white” (as were all the
workers in this shop), nor am I gay. I am heterosexual.
But if it was based on any
misperception of race, or skin color, or anything else, it would be even more
unconscionable. I assume it is just greed, and the assumption
they could get away with it because I am from “far away” and have no other
options at the moment.
I, JOHN DOE (name changed for
privacy/safety ) DECLARE THAT ALL OF THE ABOVE IS SUBMITTED IN GOOD FAITH
BASED ON INFORMATION & FACTS
____________________
JOHN DOE (BA/BA/M.DIV)
DATED: 8/13/18
ATTACHED BELOW: MY COPY of the INVOICE
& RECEIPT WHICH ALSO SHOWS A FALSE “ORIGINAL ESTIMATE” IN THE BOTTOM LEFT
CORNER, AS WELL AS FALSELY CLAIMS “ZERO REVISIONS” , CONCURRING with the COPY
PROVIDED BY CLIFF’S AUTO REPAIR
BELOW
ARE IMAGES OF THE RECEIPT & INVOICE WHICH I WAS
PROVDED BY CLIFF’S AUTO AT THE TIME OF TRANSACTION, which is identical to the
one submitted by Cliff’s Auto Repair, which is identical to the one submitted
by Cliff’s Auto to Capital One. However, Cliff’s Auto DISHONESTLY states that the “original
estimate” was $639.99 (have you
ever heard of an original estimate being so precise ? )
It SPEAKS FOR ITSELF (res
ipsa loquitur), and NO REVISIONS, despite the extra work required due to the
alleged complications? As discussed above, the original estimate was
handwritten as $429 on a pink piece of paper which was NOT included by Cliff’s
Auto to Capital One, and a copy of which was NOT given to me at the time.
