i went to ford of orange & all I got was this water bottle! I was DISAPPOINTED w/ Jason & Jimmy @ Ford of Orange...actually I got a new torque converter (allegedly) on my ford van for free (ie due to a safety recall). Just what I always wanted...a new torque converter on my van. It doesn't effect the performance unless it fails, at which point the vehicle might die in the middle of traffic and cause an accident...blah blah blah..so I brought my van in for the service...and jimmy first told me they don't give out loaner cars anymore...but when I came back later, another guy said a loaner would be no problem...they have a rental car desk right there at ford and the cost was covered..so I was a bit upset about being lied to by "jimmy"...; later I talked to "jason" about it...but turns out jason didn't like me either. so the two "customer service" guys didn't like me and I was stuck dealing with them for the entire week (yes, it took five days for them to do the job). IN fact, to add insult to injury I came back the next night and found my van sitting in the same spot they left it when I brought it in...with ALL the windows down, and the key in the ignition...they left it that way overnight..and the lot is basically open to people, transients, thieves, etc who might decide to look around at night (altho one of the non-English speakers claimed they have night security...regardless, who wants their vehicle wide open all night exposed to the elements). SO I had to find somebody to talk to about it. I think the guy I spoke with was Henry. I gave him the key (it was after hours so none of the service people were there) and asked him to make sure that the right person got the key the next day. I actually called to make sure it happened the next morning. Finally, on Friday, "Jason" calls and says the van is ready. I tell him i'm in newport beach (because I was) and hopefully traffic wouldn't be a problem...so I could make it there before they close. I arrive no problem, couple hours before they close. I return the rental and as I sit waiting..Jason says to me "Philip, do you live in Bellflower?" ...not sure why he was asking..because actually i do not really live there, but maintain the mailing address at my parents house...and of course sometimes I stay there, but not often. But I thought he was asking for the paperwork, so I said yes without going into any qualifications. And he raised his eyebrows and said "Hmmm"...obviously and clearly trying to make me feel as if it was a bad place to live. I couldn't believe it. It actually didn't sink in until later that he was trying to disrespect me, or disrespect the city of Bellflower as if there's something wrong with Bellflower. It's a nice city...a mixture of people, socio-economics, churches, schools, businesses, etc...about 15 minutes from the beach. And who is Jason to judge anybody, by the way? I don't think you need a college degree to do what he does every day...a bit of paper shuffling ...he couldn't even make sure my vehicle was locked and windows closed for the night. He was sloppy and they also didn't even start working on my van the first day despite claiming they were going to order the parts on friday (for monday). I was really disappointed by jimmy & jason, and even after writing a letter I didn't receive a respond, apology, or anything showing a sign of class or grace from anybody at Ford of Orange. I'm sure they don't like doing safety recall work...they don't make much or any profit from it (not sure how that works out for them..maybe they do make a little assuming Ford Corporation is footing the bill, not Ford of Orange)...but then if they don't like it, they better make sure they build their vehicles so that safety recalls are not necessary. After five days I had been exceedingly patient...I hadn't called to complain...didn't pester them ...just waited patiently...and despite me trying to be nice to them..all I got back was a big DISRESPECT from Jason..and nothing more from anybody else. Shame on Ford of Orange
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" If u declare with your mouth,
"Jesus is Lord," & believe in your heart
that God raised Him from the dead,
u will be saved."
Romans 10.9